A few months ago, I helped my cousin with his small business website. He was getting visitors, but many people left without checking the services. The website looked old, the menu was confusing, and some pages were hard to use on phones. At first, he thought spending more on ads would solve the problem. We decided to improve the website first. We cleaned up the layout, made the menu simple, updated the images, and fixed the mobile view. After that, visitors could find information much faster. Has anyone else worked with a website redesign agency to solve similar problems?